FREQUENTLY ASKED QUESTIONS
WHY BUY FROM MONSTERSTUFF?
As one of the fastestgrowing online gadget and electronics specialists in the UK, we aim to offer the best products at the very best prices. And as a familyrun business, we also know the importance of first class customer service.
We like to think our combination of quality, range and service sets us apart from the competition. And were confident you`ll agree once you start your shopping experience with us.
HOW DO I ORDER?
You can order online 24 hours a day via our website or you can call us during office hours on 01509 266414. Our friendly staff are here to help you with any queries you may have about your order.
IS THE WEBSITE SECURE?
Totally secure. We use the Sagepay system, which means we never even get to see your debit / credit card number. You can be confident of a guaranteed, secure transaction every time you place an order. And, of course, we accept all major debit and credit cards.
HOW WILL MY ORDER BE SENT?
We offer a range of options, with items delivered by both Royal Mail and City Link with nextday delivery available on urgent orders. You simply make your choice when you`re at the checkout. On all orders over £30 in value, we offer free standard delivery to any UK mainland address.
WHEN WILL MY GOODS ARRIVE?
This depends on which delivery option you choose at the checkout. But with most items in stock and available for sameday despatch, you can be sure of a swift and reliable service.
WHAT HAPPENS IF MY GOODS ARE FAULTY?
If any items you receive are faulty, broken or not what you ordered, simply return them to the address shown on your invoice for an exchange, refund or repair. We will also pay for return postage on any faulty or wrongly supplied goods. For security, please use Recorded Delivery when making any returns.
WHAT TYPE OF WARRANTY CAN I EXPECT?
On most items, we offer a comprehensive 12 month warranty for total peace of mind. However, if you require further details of warranty cover offered as standard on any particular products, contact us and we will confirm in each case.
CAN I ORDER GIFTWRAPPING?
We don`t currently offer a gift wrapping service but is something we hope to introduce in the near future.
CAN I BUY GIFT VOUCHERS?
Yes, of course! A Monsterstuff Gift Voucher makes a fantastic present for gadget fans of all ages. And with 5, 10 and 50 pound vouchers available, you can choose your ideal budget. For more details, see the Home page of our website.